Privacy Policy

1. Who We Are

RemoveReview (“we”, “us”, “our”) is a professional review removal consultancy helping businesses remove fake, defamatory, and policy-violating reviews from Google, Yelp, Trustpilot, TripAdvisor, Facebook, Glassdoor, and BBB. Our registered office and primary place of operation can be found in our contact details below.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. We are committed to protecting your privacy and handling your data responsibly.

2. Data We Collect

We collect the following personal information:

• Contact details: Full name, email address, phone number, and business name — provided when you submit a contact form, request an audit, or communicate with us directly.
• Business information: Your company name, website, review platform profiles, number and content of reviews you wish to dispute, and any supporting documentation you share with us.
• Communication records: Emails, messages, and case notes exchanged during our service engagement.
• Payment information: Billing details processed securely through our payment provider. We do not store full card numbers.
• Technical data: IP address, browser type and version, time zone, pages visited, referral source, and session duration — collected automatically via cookies and analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

• To deliver our review removal services and manage your case from audit through to confirmed removal
• To communicate with you about your case, respond to enquiries, and provide progress updates
• To send you invoices, process payments, and maintain financial records
• To improve our website, services, and internal processes through anonymised analytics
• To comply with legal and regulatory obligations
• To send occasional service-related communications (you can opt out at any time)

We will never sell, rent, or trade your personal data to any third party for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to deliver the services you have requested
• Legitimate interests: Improving our services, preventing fraud, and communicating with clients
• Legal obligation: Compliance with applicable financial, tax, and data protection laws
• Consent: Where you have explicitly opted in to receive marketing communications

5. Data Sharing

We do not sell your data. We may share it only in the following limited circumstances:

• Service providers: Trusted third parties who help us operate our website and deliver services — including email platforms, CRM software, hosting providers, and payment processors. All are bound by data processing agreements.
• Review platforms: Certain case details may be shared with Google, Yelp, Trustpilot, or other platforms as part of the formal review dispute and removal process — only with your knowledge and for the purpose of your case.
• Legal requirements: Where required by law, court order, or a competent regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may transfer to the acquiring entity under the same protections.

6. Cookies

We use cookies to enhance your experience on our website. The cookies we use fall into these categories:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). Data is anonymised and aggregated.
• Marketing cookies: Used to show relevant advertisements on third-party platforms (e.g. Google Ads, Meta Ads). Only set with your consent.

You can manage or withdraw cookie consent at any time via your browser settings or our cookie consent tool. Disabling non-essential cookies will not affect your ability to use our services.

7. Data Retention

We retain your personal data only as long as necessary:

• Active client data: Kept for the duration of your engagement plus 3 years thereafter for reference and legal compliance
• Financial records: Retained for 7 years as required by tax and accounting regulations
• Enquiry / contact data: Deleted after 12 months if no service agreement was entered into
• Website analytics: Aggregated and anonymised — no individual retention limit

On your written request, we will delete your personal data sooner, subject to any legal retention obligations.

8. International Transfers

Some of our service providers may be located outside your country. Where data is transferred internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your data in line with applicable privacy law.

9. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your data (“right to be forgotten”) where no legal basis for retention exists
• Restriction: Ask us to limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email us at info@removereview.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted connections (SSL/TLS), restricted staff access, and regular security reviews.

While we take security seriously, no method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

11. Children’s Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.