info@remove-review.com Chat on WhatsApp
Legal

Terms & Conditions

Last updated: April 2026

1. Acceptance of Terms

By accessing this website or engaging Remove Review (“Company”, “we”, “us”, “our”) for any service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use our services or website.

These Terms apply to all visitors, clients, and any other persons who access or use our services. We reserve the right to update these Terms at any time. Continued use of our services following any change constitutes acceptance of the revised Terms.

2. Our Services

Remove Review provides professional reputation management and review-policy reporting assistance, including:

  • Initial assessment of potentially policy-violating reviews
  • Identification of applicable platform content policies
  • Preparation of supporting documentation
  • Assistance with legitimate reporting and available escalation procedures
  • Monitoring of reported cases and communication of outcomes
  • Guidance on professional responses to legitimate customer feedback

All content moderation and removal decisions are made independently by the relevant platform. Remove Review does not guarantee the removal of any specific review.tform.

3. No Guarantee of Removal

Important: While we apply expert knowledge, best practices, and every available escalation avenue to pursue removal, we cannot guarantee that any specific review will be successfully removed. All final decisions rest solely with the respective platform operators, who have absolute discretion over the content on their platforms.

Where a specific “no removal, no fee” arrangement has been explicitly agreed in writing as part of your service agreement, fees will only become payable upon confirmed removal of the specified review(s). This arrangement, where applicable, will be clearly stated in your individual proposal or contract.

Success rates vary depending on platform, review content, available evidence, and platform policies in effect at the time of submission.

4. Client Eligibility & Permitted Use

Our services are available to businesses and individuals acting in a business capacity. By engaging our services, you confirm that:

  • You are the legitimate owner or authorised representative of the business profile in question
  • The reviews you wish to dispute are genuinely believed by you to violate platform policies (e.g. fake, fraudulent, defamatory, irrelevant, or spam)
  • You are not attempting to remove legitimate, honest reviews from genuine customers
  • All information you provide to us is accurate and complete to the best of your knowledge
  • You are at least 18 years of age or a legally incorporated business entity

Attempting to remove legitimate reviews is a misuse of our services and grounds for immediate termination. We reserve the right to decline any request at our sole discretion.

5. Payment & Fees

  • All fees are as quoted in your individual service proposal or agreement. Prices are exclusive of applicable taxes (VAT, GST, etc.) unless stated otherwise.
  • Payment is due within 7 days of invoice date unless a different schedule is specified in your agreement.
  • For performance-based arrangements (“no removal, no fee”), invoicing occurs upon our notification to you of a confirmed removal.
  • Late payments may incur interest at a rate of 1.5% per month on the outstanding balance.
  • All fees are quoted in the currency stated on your proposal. Bank transfer fees or currency conversion costs are the client’s responsibility.
  • Refund eligibility is governed by the specific terms in your individual agreement. In the absence of a written refund clause, fees paid for work already undertaken are non-refundable.

6. Client Obligations

To enable us to perform our services effectively, you agree to:

  • Provide accurate, complete, and up-to-date information about your business, review profiles, and the reviews in question
  • Respond to our requests for information, clarification, or approval in a timely manner (within 3 business days unless otherwise agreed)
  • Not take any independent action regarding the disputed reviews during an active case without prior consultation with our team, as this may jeopardise the removal process
  • Notify us immediately of any changes to your review profiles, business ownership, or other material circumstances
  • Not misrepresent any information to us or to any third-party platform on our behalf

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, business, and case-related information shared during the engagement. We will not disclose your business details, case specifics, or any sensitive information to third parties except as required to perform our services or comply with legal obligations.

All case strategies, methodologies, templates, and processes we use remain the confidential intellectual property of Remove Review.

8. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, icons, images, software, and the design and layout — is the exclusive property of Remove Review and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, transmit, or create derivative works from any content on this website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Remove Review shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, damage to reputation, or loss of goodwill
  • Our total cumulative liability for any claim arising out of or in connection with our services shall not exceed the total fees actually paid by you to us in the 3-month period immediately preceding the claim
  • We are not liable for decisions made by third-party platform operators, changes to platform policies, or any action or inaction by Google, Yelp, Trustpilot, or any other review platform
  • We are not responsible for any consequences arising from reviews that are not removed, including any ongoing reputational damage

10. Indemnification

You agree to indemnify, defend, and hold harmless Remove Review, its directors, employees, and agents from and against any claims, damages, losses, and expenses (including legal fees) arising from: (a) your breach of these Terms; (b) your misuse of our services; or (c) any inaccurate or misleading information you have provided.

11. Termination

Either party may terminate the service engagement with 7 days’ written notice. Upon termination:

  • All fees for work completed or in progress at the time of termination remain payable
  • Any removal requests already submitted to platforms will continue through the process where possible, but no new submissions will be made
  • Both parties will return or destroy confidential materials belonging to the other party upon request

We may terminate your engagement immediately and without notice if you breach these Terms, provide false information, or use our services for any unlawful purpose.

Our website may contain links to third-party websites (including review platforms). These links are provided for convenience only. We have no control over the content, privacy practices, or availability of external sites and accept no responsibility for them.

13. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable laws in the jurisdiction in which Remove Review is registered. In the event of any dispute arising out of or in connection with these Terms or our services, both parties agree to first attempt resolution through good-faith negotiation before pursuing formal legal proceedings.

14. Entire Agreement

These Terms, together with any signed service agreement or proposal, constitute the entire agreement between you and Remove Review regarding our services and supersede all prior communications, representations, or understandings, whether oral or written.

15. Contact Us

If you have any questions about these Terms, please contact us: